As a Microsoft Dynamics 365 CRM Architect, I have led the design, development, and implementation of Customer Engagement solutions across the retail and banking sectors. With a strong technical foundation, I have specialized in customizing and integrating Dynamics 365 using Power Platform, Azure services, and WebAPI to enhance business processes. I have provided continuous guidance and mentorship to implementation teams, ensuring best practices in ALM, DevOps, and Agile methodologies. My expertise in security models, automation, and performance optimization has contributed…
As a Microsoft Dynamics 365 CRM Architect, I have led the design, development, and implementation of Customer Engagement solutions across the retail and banking sectors. With a strong technical foundation, I have specialized in customizing and integrating Dynamics 365 using Power Platform, Azure services, and WebAPI to enhance business processes. I have provided continuous guidance and mentorship to implementation teams, ensuring best practices in ALM, DevOps, and Agile methodologies. My expertise in security models, automation, and performance optimization has contributed to delivering scalable, high-performing CRM solutions that drive user satisfaction and operational efficiency.
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