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Dynamics Customer Engagement Solutions for Mid-Sized to Enterprise-Level Companies

If you’re looking for ways to improve your marketing campaigns and work with your clients as efficiently as possible without making huge investments, a reliable CE developer on your side is definitely a good solution. A specialist knows the Dynamics 365 Customer Engagement module and will help you implement it at the highest level. Thanks to their excellent understanding of your industry and technical expertise, this customization will be flexible and durable. This is what you get for your business with a Dynamics 365 Customer Engagement implementation:

Build Stronger Customer Relationships

With Dynamics 365, you offer the most personalized experience possible and the products they need. Plus, with automation tools, you can tailor marketing messages, sales strategies, and customer service approaches to make every interaction relevant and timely.

Unified View of Your Customers

One of the key features of Microsoft Dynamics CRM is the ability to integrate data from various sources into a single, unified profile. This 360-degree view completely explains each history, preference, and behavior. With all this information in one place, you can easily adapt to client needs and create relevant offers for your target audience.

Sales, Marketing & Service Alignment

Customer Engagement modules allow you to establish collaboration between different departments, including sales, marketing, and customer service. It ensures that all teams work towards a common vision and provides a smooth transition between stages of the client journey.

Feedback & Sentiment Analysis

The system allows you to collect customer feedback through integration with Dynamics 365 Customer Voice. With sentiment analysis, you can assess client opinions and identify areas for improvement. As a result, online deployment will solve problems before they escalate and build strong relationships.

Proactive Customer Service

Predictive data allows you to anticipate client needs and solve problems before they arise. Routing and case automation ensure that requests are quickly routed to the right person, speeding up the time to resolution.

Personalized Marketing Campaigns

With the Dynamics 365 Marketing & Customer Insights connection, you can create highly targeted and personalized marketing campaigns. It helps to increase customer engagement, conversion, and loyalty. You may also hire Power BI developer to get comprehensive analytics and custom dashboards to track your marketing campaigns.

Hire Dynamics 365 Customer Engagement specialist to implement all the solutions in your business!

Why Choose Us to Hire Dynamics Customer Engagement Specialists?

Access to Specialized Customer Engagement Talent Pool

No more searching for trusted technical experts to join your team: we’ve already done it for you. We have a proven database of Dynamics consultants organized by MS modules and industry expertise. We’re sure to find the perfect candidate for your project here.

Recruitment and HR Under Your Brand

We respect your brand policy, so we follow your regulations in full. While we cover recruitment and HR on our side, we do it absolutely in line with your internal HR policies.

White-Label Dedicated Customer Engagement Team

We are ready to work on the White-label model. In this scenario, you get a Dynamics CE developer with relevant experience who will work exclusively under your company’s brand. This applies to the smallest details, from corporate emails to clothing style.

Our Models of Providing Dynamics Customer Engagement Consulting Services

When you hire a D365 CE developer with us, you get absolute flexibility and adaptability to your needs. We understand the changing and individual nature of every business’s needs, so we offer multiple modalities of cooperation. You can choose the most convenient one for you and change it during our cooperation as your needs grow. Here is a brief overview of our models:

Dedicated Team

We assemble a full-fledged dedicated team for you that will be fully integrated into your workflows. You can scale it as needed.

Full-Time Customer Engagement Developer

We source a D365 specialist who works 40 hours/week with you directly and exclusively on your project and per your instructions.

Part-time Customer Engagement Developer

If your task doesn't require full-time involvement, we can find a part-time specialist. Such an expert works directly on your task with a flexible weekly workload.

Recruitment

We have extensive experience in technical recruitment and are ready to help you with this challenge. We use the best hiring practices to find the perfect team for your project.

Consulting

We provide one-time or regular consultations to help you understand your software. These sessions allow you to assess the status of your settings and find ways to improve them.

Technical Interview

We can help you test candidates, determine their skills, and select the most qualified specialists for you. This way, you are guaranteed to work with a highly trained Customer Engagement partner.

Our Successful Case Study

Our client is a US-based company specializing in telecommunications integration on a global scale. Their main product is an innovative platform that combines elements of CRM, ERP, and IoT and serves more than 7 million subscribers worldwide! The company came to us with a request to reduce operating costs and improve the quality of services.

We assembled teams of qualified Microsoft Dynamics 365 developers to work on the project. Collaborating with product managers, business analysts, and other specialists, this group develops the platform’s core functionality and user interfaces.

Microsoft Dynamics developers leverage their knowledge of C#, .NET, JavaScript, TypeScript, React.js, Next.js, and Kendo UI to deliver a seamless product They also rely on Azure DevOps for seamless CI/CD processes. Their knowledge of the Dynamics 365 CE platform allows them to innovate and meet even the most ambitious customer expectations.

Thus, thanks to the well-coordinated work, the company overcame the issue of non-automation and expanded its influence, earnings, and global presence.

Core Applications in Dynamics 365 Customer Engagement

Customer Engagement apps are an ecosystem of different modules that integrate with each other to form a common, well-functioning ecosystem. As a result, you get a powerful work environment where all the materials and tools are at your fingertips. Here are some key solutions.

Dynamics 365 Sales

Dynamics 365 Customer Service

Dynamics 365 Marketing

Dynamics 365 Customer Insights

Dynamics 365 Field Service

Dynamics 365 Customer Voice

Hire Microsoft Dynamics 365 CRM developer to cope with all the modules and make them work for you!

The Process of Providing Our Services

Implementing Microsoft Dynamics 365 Customer Engagement with us is a simple process. We set up everything so that each stage is agreed with you, and the result meets or exceeds your expectations. Here's how it works in practice:

Client Consultation & Requirements Gathering

First of all, we conduct a consultation to discuss your needs, challenges, and project scope. Be open and share all your requirements so we can consider every detail.

Consultant Selection & Team Formation

At the next stage, we are looking for an expert/team of experts who will perfectly meet your project goals. We also take into account your wishes regarding software skill sets, prices, location, involvement, etc.

Onboarding

We handle the onboarding of newly hired employees. So, while you are engaged in the technical management of the team, we will take care of the motivation of the experts.

Solution Implementation & Customization

The most important stage begins: software implementation and configuration. The consultant will ensure the quality of all tools, integration with Customer Engagement of other systems, and smooth operation of the entire mechanism.

Testing & Quality Assurance

When the settings are complete, we will conduct comprehensive testing. This allows us to identify problems and fix them at the earliest stages.

Post-Implementation Support

We provide reliable support to ensure the longevity of the system. This includes regular health checks, bug fixes, and installation of the latest updates.

Why Choose Our Dynamics 365 Services?

If you decide to hire a Dynamics CE developer with us, you get fruitful and flexible cooperation focused on the perfect solution. Our approach combines technical expertise with a deep understanding of the industry, so the module is not just implemented but becomes a key factor in achieving your specific goals.

You Get

deep expertise in Dynamics 365, including Customer Engagement

cutting-edge technology and new trends applied

different cooperation models for different needs

local support wherever you operate

industry-specific experience

positive testimonials from our customers

Let’s implement Microsoft Dynamics 365 for Customer Engagement with our experts!

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With access to top talents, we gained trust and recognition among businesses in various niches all over the world.

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