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Hire Dynamics 365 Customer Service Consultant

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Dynamics Customer Service Solutions for Customer Support & Service Teams

If you lack the tools for proper client management and customer care, it’s time to turn to Dynamics 365 Customer Service consulting. The fact is that we provide a full range of services related to Dynamics 365 Сustomer Іervice CRM. It includes full implementation of the solution, its integration with your ERP and other software, and high-quality customization of all elements. As a result, you get a comprehensive CRM where all the tools work for you and allow you to handle all issues.

Here are some key solutions that will be available to you with Dynamics 365 Customer Service consultant assistance:

Omnichannel Engagement

The Customer Service module provides an omnichannel interaction feature that allows you to work with clients through various channels, such as email, chat, voice, SMS, and social media. This ensures a consistent and smooth experience no matter how they communicate.

Case Management

The system includes case management tools that help prioritize and effectively resolve all the issues. It also has automated workflows to optimize the management process.

Integration with Dynamics 365 Sales

This feature improves collaboration between departments. It gives sales representatives access to detailed client information, interaction history, and data that can be used to improve cross-selling and up-selling.

Field Service Integration

You can optimize coordination between customer service teams and field technicians. This connection ensures that field operations are fully aligned with strategic goals. It leads to improved field service and higher client satisfaction.

Service Level Agreements (SLAs)

The module allows you to define and monitor service level agreements (SLAs) to ensure that your teams adhere to agreed response and resolution times. This feature helps maintain high-quality assistance and client trust.

Workflow Automation (with Power Automate)

This feature automates repetitive tasks, such as routing cases, sending notifications, and following up. It allows teams to focus more on delivering a personalized customer experience rather than on routine tasks.

Try our Dynamics 365 for Customer Service Consulting to implement all the solutions in your workflows!

Why Choose Us to Hire Dynamics Customer Service Consultants?

Access to Specialized Customer Service Talent Pool

We understand how difficult it is to find reliable and proven specialists with the right set of skills. That is why we have already taken care of this issue in advance. We have a verified database of Dynamics consultants organized by MS modules and industry expertise. We’re sure to find the perfect Dynamics Customer Service experts for you!

Recruitment and HR Under Your Brand

We respect your requests and the rules of your business when running your project. While we cover recruitment and HR on our side, we do it absolutely in line with your internal HR policies.

White-Label Dedicated Customer Service Team

We are ready to work on a white-label model to support your branding. With this approach, you cooperate with a Dynamics 365 Customer Service upgrade consultant who will work exclusively under your company’s brand. This applies to the smallest details, from corporate emails to clothing style.

Our Models of Providing Dynamics Customer Service Consulting Services

Our priority is to be flexible and responsive to your needs. That’s why we provide Dynamics 365 Customer Service consulting services under various models of cooperation. Thus, with us, you can hire both full-time experts for long-term projects and get on-demand resources to close your needs quickly. At the same time, you can easily scale up the team as your project develops. In general, here are the key models by which you can work with our implementation partner:

Dedicated Team

We assemble a full-fledged team that will be 100% committed to your project. This model is suitable for long-term projects that require close interaction with your current processes.

Full-Time Expert

We can find and hire a Dynamics 365 for Customer Service consultant who will work 40 hours a week, according to your schedule.

Part-Time Expert

Our part-time model is designed for organizations that need consulting without a full-time commitment. It is flexible and cost-effective, so it is ideal for SME & SMB with changing requirements.

Recruitment

We'll help you close all HR issues so you can concentrate on the technical management of your team.

Consulting

You can book regular or one-time consulting sessions to assess your software and address key issues. Customer care consultants help you improve your system and find top-level tools for your work.

Technical Interview

We conduct technical interviews with experts to ensure they are ready for your challenges. This way, you get highly skilled specialists on your team.

Our Successful Case Study

One of our clients is a large manufacturer and exporter of premium advertising badges. The company delivers to more than 50 countries. Their clients include both private customers and well-known large clients from various European countries.

The client’s main request was to find two full-time consultants to work with the Dynamics ecosystem. The task was successfully completed and within a month, the experts were working to customize the software. In addition to full-time hiring, the client also turns to us for additional consultations and DevOps assistance.

We, in turn, make every effort to satisfy the request in the best possible way.

The Process of Providing Our Services

We have made the process of working with us as simple as possible. As a result, you can hire Dynamics 365 Customer Service developers quickly and without hassle. Moreover, every stage is focused on moving forward in alignment with your wishes and goals. Here are some of the steps that ensure our fruitful cooperation:

Client Consultation & Requirements Gathering

First of all, we hold a consultation to discuss your needs and requests in detail. Our experts listen carefully to your requirements to create a profile of the perfect candidate for you and move forward with your demands.

Consultant Selection & Team Formation

After agreeing on all the details, we search for the most suitable Dynamics 365 Customer Service implementation consultants and build your future team.

Onboarding

After selecting the most relevant expert, we will take care of his or her onboarding. We ensure the consultant is highly motivated, while you can focus on the technical side.

Solution Implementation & Customization

Next, the most important stage begins: working with Dynamics CRM Customer Service. A Dynamics 365 CRM consultant will carry out a high-quality implementation and ensure that all tools are customized.

Testing & Quality Assurance

When all the settings are complete, we will test the Customer Service portal to make sure that all the tools work correctly and without bugs. If the experts find any errors, we can fix them at the earliest stages.

Post-Implementation Support

We provide reliable support for your software. This way, your system will remain up and running for a long time.

Why Choose Our Dynamics 365 Services?

By working with our experts, you get the perfect technical skills, an understanding of your industry, and the highest standards of customer interactions. With this approach, you can focus on your core business while the team handles all the technical work.

You Get

expertise in Dynamics, including Customer Service integration

cutting-edge technology and new trends applied

different cooperation models for different needs

local support wherever you operate

industry-specific experience

positive testimonials from our customers

Hire Dynamics Customer Service consultants with us!

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