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Microsoft Dynamics 365 for
Telecom

Hire Dynamics Developers » Services » Microsoft Dynamics 365 for the Telecom Industry

Are you looking for reliable CRM and ERP developers to implement Dynamics 365 for telecommunication? We have something to offer you! We have an extensive database of Dynamics consultants and developers from all over the world, so we will find the ideal specialist in your team. Our professionals have extensive expertise in MS Dynamics, experience in your industry, and are ready for flexible engagement. Thus, you can hire experts both full-time and part-time on demand. Let’s find out how our recruitment works to find your ideal expert as soon as possible!

Solving Retail Business Challenges with Our Solutions

Flexible Dynamics Telecom Consultants with On-demand Involvement

We understand the unique needs of each company, so our priority is flexibility in cooperation. We offer a variety of models, including part-time on-demand and full-time. You can also easily manage your resources, hire additional staff, or reduce your team.

Dedicated Dynamics Consultants with Telecommunication Industry Experience

The specifics of your industry come first, so we strive to provide the most customized solutions. We will find specialists or entire teams with experience in telecommunications to ensure fast onboarding and high-quality system implementation.

Access to Specialized Dynamics Talent Pool

If the search for experts seems too long and complicated, we know how to help. Fortunately, we have dealt with this problem in advance and offer an extensive database of verified experts, grouped by Microsoft modules and experience. Here, we will find the perfect candidate to work with Microsoft Dynamics 365 for telecom.

Implement Microsoft Dynamics for telecommunication with our experts to get excellent results!

Microsoft Dynamics 365 Solutions for the Telecom Industry

Microsoft Dynamics 365 for telecom companies includes many solutions relevant to various industry challenges, from budget management to tariff pricing. The D365 ecosystem is a unique choice, as it allows you to replace several programs at once and provides the most modern features to meet your company’s needs. You will definitely find something useful among these solutions for the telecommunications equipment industry:

Dynamics 365 Customer Service

This module helps to significantly improve client interactions and take it to the next level. Thus, you get omnichannel communication tools that allow customers to reach out via phone, email, or chat. Moreover, with AI-powered chatbots, you may cope with issues instantly and reduce call center volumes.

Dynamics 365 Field Service

Ideal to manage installations and repairs in the field, this solution offers scheduling, dispatching, and remote asset monitoring. It includes contracting, inventory management, and mobile features that allow technicians to update job statuses from anywhere.

Dynamics 365 Finance

With a comprehensive solution for your finances, you can improve the management of all financial operations, from invoicing to reporting. This allows you to optimize costs and stay on top of all cash flow in your company.

Dynamics 365 Sales

With this system, you have detailed sales data analytics, client information, and lead management tools. It's the best way to quickly identify and capitalize on opportunities and effectively develop relationships.

Dynamics 365 Customer Insights

The Customer Insight module allows you to combine customer data from different touchpoints for detailed segmentation and profiling. This allows you to find an individual approach to each customer, conduct customized marketing campaigns, and receive positive feedback from customers.

Dynamics 365 Business Central

It is an ideal solution for small and medium-sized businesses, as it allows you to cover all your processes in one working environment. It handles financing, monitors equipment, and ensures smooth interaction with all parties.

Key Features of Dynamics 365 for Telecom Companies

Many companies choose Microsoft Dynamics CRM telecommunications because of its innovative and comprehensive tools. The software easily replaces several old apps at once and allows you to optimize all your processes. Moreover, by working with Dynamics CRM consultants, you can get custom tools that are precisely adapted to your field. Here are some of the features you get:

Advanced Field Service Management

Dynamics 365 helps automate service call scheduling and technical team deployment. With mobile apps, your field staff always have access to up-to-date tasks, routes, and equipment data. What’s more, IoT integration lets you receive alerts about potential issues before they become critical.

Financial Management

The platform allows you to optimize financial processes: from automatic calculation of income and expenses to management of budgets and cost centers. This ensures transparent financial reporting and compliance with industry regulations and audit standards.

Contract Management

The system consolidates client data, subscriptions, and records on a single platform. In addition, Dynamics 365 simplifies complex billing operations, including real-time billing, usage-based billing, and promotional offer management. This helps you adapt your billing systems to the diverse needs of your customer base, reduce errors, and increase revenue accuracy and predictability.

Unified Sales & Marketing Tools

Dynamics 365 supports multi-channel marketing campaigns with detailed customer segmentation and lead potential assessment. The system helps manage long-term sales in the B2B segment, as well as track key performance metrics.

Analytics

The solution collects data from all channels: contact centers, social networks, website, CRM, and payment systems, and prepares a detailed analysis based on them. You can also engage a Power BI Expert for Telecoms to get the most customized dashboards and analytics tools.

Integration with Third-Party Tools

D365 easily integrates with existing telecom systems, including legacy solutions. With Microsoft Power Platform, you can create additional automated processes, dashboards, and custom solutions without deep technical expertise.

Our Successful Case Study

Our client has been a global leader in telecommunications for 25 years. The company develops next-generation software for broadband service providers to manage service fulfillment and revenue assurance. The team has a large number of customers around the world and has to analyze huge amounts of information. They turned to us to help them with this.

The request was quite simple: hire a couple of Power BI developers. However, in a year, the team has grown to 10+ full-time employees working on software development for a fast-growing company! Now the team consists of more than 20 developers led by an Operations Manager in Ukraine.

We have a friendly approach based on trust, open communication, and a positive attitude. The client is completely satisfied with the quick result of work, coherence, and excellent quality!

Dynamics CRM & ERP Implementation Process for Telecommunication Companies

If you implement Microsoft Dynamics CRM for telecommunications with us, you get a simple and clear workflow. We focus on implementing all your requests, so we coordinate each stage together. Here's how it works in practice:

Initial Consultation & Requirement Gathering

We start our cooperation with a detailed consultation. Here we analyze processes, study industry specifics, ask questions, and record your requirements. Our goal is to understand how Dynamics 365 can become your top tool.

Solution Design & Implementation Plan

Based on the collected information, we create a customized CRM for telecom industry. This includes a detailed implementation plan with all the stages, resources, and expected results.

Platform Configuration & Customization

The most important stage: software implementation. At this step, our experts will perform a high-quality setup, build custom tools, and ensure integration with third-party solutions. This is necessary to make dealing with the system as efficient and intuitive as possible for the team.

Data Migration & Audience Segmentation

We transfer data from your previous systems to the new platform. Our experts have extensive expertise in migration, so they will ensure the security and confidentiality of your information.

Testing

Before launch, we check all processes and tools. We involve your employees in testing, collect feedback, and make the final adjustments for a smooth start.

Post-Implementation Support

Our experts provide reliable support. We conduct regular health checks, fix problems, and update modules. It ensures that your Microsoft Dynamics CRM for telecom will be up and running for a long time.

If you need assistance with your features and work process, consider our Dynamics CRM consulting. We provide one-time or regular consultations to assess your system and make it work for you.

Why Choose Our Dynamics 365 Services?

We have many years of experience in hiring specialists. During this time, we have earned an excellent reputation and gained invaluable expertise to meet your needs. Here are some of the reasons why clients choose to hire Microsoft Dynamics Telecom specialist with us:

You Get

deep expertise in Dynamics 365
cutting-edge technology and new trends applied
industry-specific experience
local support wherever you operate
Microsoft-certified professionals
positive testimonials from our customers

Are you looking to implement Microsoft Dynamics 365 for telecommunication?

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